Return Information : Our customers can apply for a return that is easier than ever. Please email us request to our RMA dept. General Return Policy – Return for refund within: 30 days (from shipping date.) – Restocking fee may apply: 15% of the Final price Here are the rules to follow for your return: 1. You must request a return for refund within 30 days (45 days for international customers) after the invoice date. No refunds are issued after 30 days (45 days for international customers). 2 . Each return MUST have an RMA number, “a Return Merchandise Authorization” number. Please write down your RMA number on the outside of the box that contains the merchandise you want to return. 3. One RMA number can only be issued for one invoice. If you have different items from different invoices, then you need to request a different RMA number for each return. 4. When returning the product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. cedina.com will not be responsible for any shipping loss. 5. Physical damage to the returned product will void the product’s warranty and the RMA policy. 6. All return(s) must have the original packaging and accessories. The shipping fee is non-refundable. The buyer is always responsible for paying the shipping costs when returning a product, as well as insurance. cedina.com will not reimburse any customer for the shipping cost of a returned product. Please do not refuse the package. If you refuse the shipment as a method of return, we may not be able to cover you under the return policy. **If the item was shipped by Free Shipping, actual shipping cost will be deduct plus 15% restocking Fee** Please allow 4-7 business days to process your return. cedina.com reserves the right to refuse service that would void the return policy. Please note that not all items are covered by our return policy. We suggest you read the complete return policy before you make your purchase. Return Policy for Refunds ——————————————————————————– You may return most items sold by cedina.com within 30 days from the invoice ship date for a full refund. Please note that all items returned for a refund must be returned in “as new” condition in the original packaging and include all accessories, blank warranty cards, UPC codes (attached), and user manuals. A 15% restocking fee may be applied to all returns for a refund if the reason for the return is due to customers’ errors. We cannot accept returns of certain items for a refund, including: Hair Care, Skin Care Open Items. Return Shipping Cost ——————————————————————————– In order to keep our prices low and competitive, we are unable to issue a refund for any return postage. You will be responsible for the cost of returning a product to cedina. Restocking Fee ——————————————————————————– A 15% restocking fee will be applied to all returns for a refund if the reason for the return is due to customers’s errors. Return Procedure ——————————————————————————– You must obtain a Return Merchandise Authorization (RMA) number within the guaranteed return period for the products. All RMA requests must be submitted to www.cedina.com/rma will not accept returns without prior authorization or an RMA number. RMA numbers are valid for 15 days. All RMA numbers should be displayed on the outside of the box you are returning to cedina. If the original order was paid with a credit card, please enter the credit card number on the RMA request form so that we can credit you back the correct amount. Customers are responsible for shipping any returned products to cedina.com. Customers agree to pay all shipping charges and accept all risk of loss for the product being returned. The customer agrees that all returned products will be 100% complete, in re-saleable condition and will include the original packaging material, manuals and other accessories provided by the manufacturer. cedina.com will reject the entire return or may choose to impose additional charges against the customer for replacement of any missing parts or components. The same policy applies if the product has scratches, dents or excessive wear. Please allow 4 to 7 business days to process your returns. All Clearance products (e.g. refurbished items, new items and open-box items) purchased from cedina.com will not be accepted for returns. 1. Please re-pack all items in original product package, and include all the papers, attachments. 2. Request RMA to our Customer Service Department for a Return Merchandise Authorization (RMA) number. 3. Please wait up to 24hrs to receive RMA # & return address 4. Write RMA number outside of shipping box. 5. Send the package to Return Center address as we provide on RMA Order Discrepancy ——————————————————————————– If you receive damaged/incorrect or missing items in your order, please contact our Customer Service Department within 7 business days from the date of delivery. Certain information may be required for verification: -Photo of the packing envelope/box -Photo of the packing list -Photo of the damage/incorrect item Customers may send the above information to our customer support. A representative will review the order and respond within 48 hours. Unauthorized Return ——————————————————————————– All returns require a Return Merchandise Authorization (RMA) number. cedina.com will not accept any return without the RMA number. The package will be returned at the sender’s expense. Product Specific Return Policy ——————————————————————————– If the website mentioned the item may be returned for “Replacement Only”, the item is Non-refundable. Please return the product within 30 days of the invoice date, unless otherwise specified on the item’s page. Manufacturer Warranty Only Policy -Return for refund:(N/A) Non-refundable -Return for replacement: Through Manufacturer cedina.com does not accept return for the Manufacturer Warranty Only products. If the product is covered by the Manufacturer Warranty, the warranty information will be stated on the item’s page. End users may request replacement/repair service through the Manufacturer directly. For further assistance please e-mail to our customer support. Manufacturer Warranty ——————————————————————————– If it is past 30 days from the purchase date, please refer to the warranty information from the manufacturer for replacement/repair. Any returns/exchanges sent after 30 days from the purchase date will be refused and returned to the sender. Please do not provide marketplace information like amazon, ebay. Check our package slip for company information in order to accept the manufacturer warranty.